Frequently Asked Questions
- How much do your trees cost?
Our trees are priced by the variety and by the size. Our tree display area by the barn will show you what types of trees we have and how much each will cost by foot. Prices vary from the $30 dollar range and up.
- What are your hours for trees and wreaths?
Please remember to check our calendar page for specific dates and times
Thanksgiving weekend: Friday, Saturday & Sunday: 9:00 – 5:30 Trees & wreaths only- gift shop closed
Monday -Friday 12:00 – 5:30. Trees, wreaths, garland – Gift Shop by appointment only (M-Th)
Saturday & Sunday 9:00 – 5:30 Trees, wreaths & garland only- Gift Shop Closed
Please remember to arrive by 4:30 to have enough time to choose your tree before dark. No one will be allowed to walk out to the tree field after 4:40.
- Will you be open before Thanksgiving?
We will be open:
Saturday, November 21 from 10:00 – 4:00
Wednesday, November 25 from 12:00 – 4:00
- Are you open Thanksgiving Day?
No, we are closed on Thanksgiving Day.
- What forms of payment do you accept?
We accept cash or credit cards. We do not run debit cards- we will only run them as credit cards. A 2% processing fee will be added to credit cards beginning this year. If you are paying by cash, coin change will be offered if it is available to us. If we do not have coin change, we will keep track of the difference and donate that amount to our local food bank.
- Can we cut down our own tree?
Yes, but we prefer that you bring your own hand saw this year. You may not bring a chain saw to the farm.
- Do you have restrooms?
We have port a potties that we advise you use at your own risk due to Covid-19.
- Do you have tall trees?
We are called Tall Timbers. But Tall Timbers was chosen for sentimental reasons. The name comes from the very tall white pine at the corner of our barn line- planted by our great, great grandfather and the line of old Maples in front of our barn, saved by our grandmother to be a windscreen for their apple orchards. Each year we do have some tall trees, but that is not the primary focus of our business. (In fact, that didn’t occur to us in 1988 when the business was named!) The best selection of very tall trees can always be found early in the season.
- Why are you not offering hayrides this year?
Due to the volume of customers that we experience during our peak busy season, it is the most responsible thing for us to do. We can best promote social distancing this way. Customers will not have to wait around for a ride, near many other people and will not risk potential exposure to the virus on a packed hayride. You will still see our tractors and trailers. They will be used to transport trees only.
- Why are you not serving hot chocolate this year?
Many of our customers are used to serving the hot chocolate to themselves. To prevent the spread of the virus, we will need to discontinue. We hope to reintroduce hot chocolate at some time in the future.
- Why will the Gift Shop be restricted?
Due to our limited space in the gift shop, we have made the decision to keep the gift shop closed during peak busy times to prevent the spread of the virus. This is a sad sacrifice that we feel we need to make to promote the health and safety of all. We apologize for this temporary change and have every plan to have the gift shop open as soon as it is safe during our maximum capacity times. Please call 269-463-5750 to make a weekday appointment to visit the gift shop.
- What will your Monday- Thursday capacity be for your Gift Shop?
We will cap our customers in the gift shop on weekdays at four. All customers will be required to wear a mask and keep a respectful 6 foot of distance. We feel that our best way to do this is by asking our customers to make a 30 minute appointment to shop.
- May we bring our pets?
In normal times we enjoy seeing your dog on a leash. This year it is recommended that we discourage dogs, as this encourages close contact between people. Everyone wants to greet your doggie!
- Can we drive our car out to the field?
Nope! We ask that you park and walk to the barn area for directions.
- What date will you be closing for the season?
Our last day for the season will be Sunday, December 13, 2020.